Folder gluer service: we are always by your side
Our service department can guide you throughout the entire life of the machine. No problem remains unsolved and no request remains unheard: our team gathers the necessary information and collaborates internally to offer you the best solution in the shortest possible time. Requests for breakdown assistance, training, spare parts and box feasibility analysis are handled with the most up-to-date technologies and communication tools.
Remote assistance
On-site assistance
Whenever necessary, we step in personally or guide your maintenance staff through diagnosing the problem. On-site assistance allows us to work even on older machines, for which we keep the original drawings, ensuring an accurate diagnosis regardless of when the folder gluer was built.
What the revision center offers
Spare parts
Available even for older Vega machines
Online assistance
Remote connection via a dedicated web interface
Refurbished folder gluers
Overhaul and retrofit of used machinery
Your machines, always active
We know how essential it is to keep your production systems always active and running reliably. That’s why we work constantly to make our service more efficient and guarantee you ever-better reliability.
Contact details
Phone: +39 02 99046212 int. 2
Email: service@vegagroup.it
Frequently asked questions
What kind of after-sales service does Vega offer?
A complete service covering spare parts, remote assistance via a dedicated web interface, on-site interventions, and overhaul/retrofit of used machines. The starting point for any request is always the same: contact us with your machine’s model and a description of the problem, and we’ll direct you to the most suitable type of intervention — remote diagnosis often makes it possible to understand over the phone whether an on-site technician is needed or whether the problem can be solved remotely.
Does Vega provide service on very old machines too?
Yes: we keep the original drawings of every machine ever built, regardless of age, to ensure accurate diagnosis even on the oldest models. This means that even a folder gluer installed decades ago can receive compatible spare parts and qualified technical support, not just recent models — a concrete advantage if you inherited or bought used an older-generation Vega machine.
How does remote assistance work?
Thanks to the connectivity built into every Vega machine and a dedicated web interface, we connect in real time to the machine to identify and resolve the issue. In practice, when you contact us about a fault, this remote connection is often the first step: many problems are solved this way, without waiting for an on-site technician, significantly reducing machine downtime compared to an immediate physical intervention.
How do I request a box feasibility analysis?
Send us an email with a sample of the box you want to produce: our team will analyse it and respond with the most suitable solution. To speed up the evaluation, it’s also useful to mention expected production volumes and whether the box requires special processes (Braille embossing, print quality control, blank coupling) — information that lets us identify the most suitable machine model straight away instead of asking for it in a follow-up exchange.
You can count on us
